• Handle account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience
• Channels of service one may be handling include phone, email, and/or self-service 
• Individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals

Requirements:

• Bachelor’s degree 
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to work in a close team environment
• Must be able to work within a number of software applications including Microsoft, call center, and custom programs
• Key dimensions include: initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions.
• Veterinary or Animal Health knowledge a plus

For more information and to apply, please visit this website.

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